Pet Cool Mat

Welcome to Astron Pet! We are committed to ensuring a smooth and timely delivery for all your purchases. Here's what you need to know about our shipping policy:

In-Stock Items:
For items that are in stock and ready to ship, we ensure a swift processing time. Your orders will be processed and dispatched within 3 business days. This quick turnaround time means you can expect your purchases to be on their way to you without unnecessary delays.

Pre-Order Items:
For items available on pre-order, the estimated delivery time is between 2 to 4 weeks. This timeframe largely depends on how quickly our vendors process and dispatch our orders. We strive to expedite this process and keep you informed every step of the way. Pre-Order Items are not eligible for cancellation.

Custom-Made Items:
Custom-made products require special attention and craftsmanship. For these items, please allow a delivery timeframe of approximately 4 to 8 weeks. This period allows our artisans to meticulously craft and perfect your custom orders to meet our high-quality standards.

We will dispatch your entire order once all the items you have ordered are available. In the event that your order includes pre-order items and in-stock items, kindly consider placing two separate orders if you require expedited delivery.

Shipping Rates 

Domestic Shipping rates are given based on distance from our warehouse regardless of package weight and dimensions. It will be quoted at the check-out page. 

We offer free shipping on all domestic orders over $125.

Delivery Time

Standard shipping is via UPS or USPS and will be received within 5-10 business days. You will receive a shipping notification email with the carrier and tracking number. Delivery time does not include weekends or Holidays. 

Lost Package

Our liability for lost packages is limited to circumstances where an incorrect shipping address is entered by our staff. In instances where the incorrect address, including but not limited to an erroneous apartment number, is provided by the customer, we bear no responsibility for the resultant loss.

Once a package is accepted by the post office, the control over its transit is entirely in the hands of the shipping carriers, and we have no influence over the package's journey thereafter. Should a package be marked as "Delivered" by the carrier but is reported as not received by the customer, it is the customer's responsibility to initiate direct contact with the shipping carrier to resolve the issue. We are not obligated to intervene in such cases.